PagerDuty Named a Leader and Outperformer in the 2025 GigaOm Radar for AIOps for Fourth Consecutive Year

PagerDuty has been named a Leader and Outperformer in the 2025 GigaOm Radar for AIOps for the fourth consecutive year, recognizing the company’s rapid innovation and leadership in artificial intelligence for IT operations. The annual report evaluates 33 leading AIOps solutions and positions PagerDuty in the Innovation quadrant, highlighting its strong pace of product development, advanced automation, intelligent incident management, and a human-in-the-loop AI strategy. GigaOm’s analysis underscores PagerDuty’s commitment to delivering AI-driven capabilities that go beyond basic insights. The platform excels in event correlation, automated remediation, and intelligent incident response, enabling organizations to act faster and with greater precision. Dr. Shane Archiquette, industry research analyst at GigaOm, noted that PagerDuty is outpacing many competitors by integrating AI across the full IT landscape, connecting data, context, and action seamlessly. PagerDuty’s AIOps platform has delivered measurable results for enterprise customers. Anaplan, a global leader in connected planning, reported a 95% improvement in incident detection and resolution after implementing PagerDuty. The company reduced detection time from two to three hours down to just five minutes and cut resolution time for critical incidents from three hours to under 30 minutes—saving an estimated $250,000 annually. David Williams, senior vice president of product at PagerDuty, said the recognition reflects the company’s ongoing mission to transform digital operations. “When powered by AI and automation, operational resilience requires less manual effort from development teams, freeing them to focus on innovation that drives business growth,” he said. “Delivering uninterrupted service is no longer just a technical goal—it’s a key driver of customer satisfaction and business value.” Gandhi Kumar, principal incident commander at Twilio, emphasized the strategic impact of PagerDuty’s AI capabilities. “We have a responsibility to keep our services running at all times. With PagerDuty AIOps, we use AI to identify and resolve issues faster, allowing us to implement more targeted and effective response strategies.” The PagerDuty Operations Cloud is an AI-powered platform designed for mission-critical environments. It automates the full incident lifecycle, from detection and diagnosis to resolution and continuous improvement. With a generative AI assistant at its core, the platform helps teams respond faster, orchestrate complex workflows, and maintain service reliability at scale. Trusted by nearly half of the Fortune 500, two-thirds of the Fortune 100, and the Forbes AI 50, PagerDuty continues to be a foundational tool for enterprises striving to deliver seamless, always-on digital experiences. Organizations can try the platform for free at www.pagerduty.com.