Wysa Launches AI-Chatbot to Simplify Mental Health Patient Intake in the US
Wysa Launches AI-Powered Chatbot to Streamline Mental Health Patient Intake in the US BOSTON—(BUSINESS WIRE)—Wysa, a global leader in AI-guided mental health support, has announced the US launch of Wysa Gateway, an innovative chatbot designed to streamline patient access to therapy. Wysa Gateway automates clinical screenings, offering a faster, accurate, and personalized route to mental health care. The tool was developed to address the increasing demand for mental health services. It enables therapy providers and health plans to tailor patient pathways according to their specific clinical triage decisions. Patients can engage in a seamless, stigma-free conversation through the chatbot, which is available 24/7 on desktops, mobile devices, and tablets. Providers can easily integrate Wysa Gateway into their web environments with a single line of code after customizing the question flow and linking it to their Electronic Health Record (EHR) system. Wysa Gateway has already proven its effectiveness in the UK’s National Health Service (NHS). It has helped more than 300,000 patients access therapy, achieving a 95% diagnostic accuracy rate—a figure later confirmed by clinicians. The use of automation has reduced the average assessment time from about 60 minutes to just 30 minutes, significantly accelerating the care process. The chatbot securely transfers assessment data into the EHR, presenting clinicians with accurate and summarized information in a user-friendly format. Full patient responses, clinical calculations, and decision logic are clearly displayed, facilitating efficient and informed decision-making. By capturing essential screening, lifestyle, and personal data upfront, providers can optimize appointment length and allocate specialist care as needed. Upon their initial contact, patients receive immediate access to Wysa’s clinically validated self-help app. This early engagement sets clear expectations, provides accessible mental health education, and helps normalize the therapy process. Wysa's AI also includes robust safety protocols that can identify crisis situations in real time, notify care teams, and offer verified mental health resources, along with encouragement to seek local crisis support. "Access to mental health care in the US is frequently delayed by long waitlists and intricate referral processes, leaving many patients without timely support," said Jo Aggarwal, CEO of Wysa. "Wysa Gateway uses AI to simplify and expedite patient screenings and referrals, helping providers deliver care more quickly and reducing administrative burdens. This ensures that patients receive the support they need sooner, and care teams can focus more on treatment and less on paperwork." Clinical teams can further enhance the AI-supported journey using Wysa Copilot, a platform designed for therapists. It provides insights and control over patients’ AI-guided tools, symptom score trends, and self-care progress. This continuous support between therapy sessions enhances patient engagement and improves treatment outcomes. Wysa Gateway is now available to health systems, therapy providers, and insurers across the US who aim to streamline mental health access, reduce operational strain, and achieve measurable return on investment (ROI). For more information, visit www.wysa.com.